Shipping policy

 SHIPPING POLICY

At Gavella, we aim to make the delivery process as clear and straightforward as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may require additional processing time.

During periods of high demand, processing times may occasionally be longer.

DELIVERY TIMES

Delivery times may vary depending on the product, destination, carrier, supplier, and other circumstances outside our reasonable control.

Estimated delivery information may be provided during checkout or after your order has been processed.

Any delivery dates or timeframes provided are estimates and are not guaranteed unless expressly stated otherwise.

SHIPPING DESTINATION

Gavella currently serves customers in Finland.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

We are not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.

SHIPPING COSTS

Available shipping options and any applicable shipping charges will be displayed during checkout.

Where free shipping is offered, this will be clearly shown before the order is completed.

ORDER TRACKING

Where tracking information is available, customers may receive tracking details after the order has been dispatched.

Tracking information can sometimes take additional time to become active after shipment.

DELAYS

Delivery may occasionally be affected by circumstances outside our control, including:

  • carrier delays;
  • customs or import procedures;
  • weather conditions;
  • public holidays;
  • incorrect delivery information;
  • periods of unusually high order volume.

If there is a significant issue with your shipment, please contact Gavella Customer Support.

DAMAGED OR LOST SHIPMENTS

If your order arrives damaged, or if you believe your shipment has been lost, please contact us as soon as possible with your order details.

We may request photographs or other information to help us investigate the issue with the carrier or fulfillment provider.

MULTIPLE PACKAGES

In some cases, items from the same order may be shipped separately and may arrive at different times.

Where available, separate tracking information may be provided for each shipment.

RETURNS

Shipping and returns are separate processes. Please refer to our Return and Refund Policy for information about returns, cancellations, and refunds.

CONTACT

If you have any questions about shipping or delivery, please contact support.gavella@gmail.com