Terms and Conditions

TERMS & CONDITIONS

Last Updated: October 14, 2026

Welcome to Gavella!

These Terms and Conditions ("Terms") govern your access to and use of our website, https://gavellafi.com, and any purchases made through our online store.

Throughout these Terms, "Gavella," "we," "us," and "our" refer to the business operating the Gavella online store.

By using our website or placing an order, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before making a purchase.

Nothing in these Terms limits or excludes your mandatory statutory rights under applicable Finnish or European Union consumer protection legislation.

1. GENERAL CONDITIONS

Gavella operates an online retail store offering a selection of consumer products.

By using our website, you agree to:

  • Provide accurate information when placing an order.

  • Use our website only for lawful purposes.

  • Respect our intellectual property rights.

  • Refrain from interfering with the security or operation of our website.

  • Comply with applicable laws and regulations.

We reserve the right to restrict access to our website in cases of misuse, fraud, or unlawful activity, subject to applicable law.

2. ELIGIBILITY TO PURCHASE

By placing an order, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable to you.

If you are under the age of legal majority, purchases must be made with the necessary consent or authorization of a parent or legal guardian.

We reserve the right to decline transactions where legally justified, including suspected fraud or unauthorized payment activity.

3. PRODUCTS AND PRODUCT INFORMATION

We aim to provide accurate descriptions, photographs, specifications, and pricing information for products available on our website.

However, minor differences in product appearance may occur due to:

  • Screen and display settings

  • Lighting conditions in product photography

  • Manufacturing variations

  • Product updates or improvements

We make reasonable efforts to ensure that product information is accurate and up to date.

Any material product characteristics, restrictions, or limitations will be communicated where required by law.

Nothing in this section limits your statutory rights if a product does not conform to its description or the purchase contract.

4. PRICES AND PAYMENTS

All product prices are displayed in the currency indicated on our website or during checkout.

For customers in Finland, prices displayed to consumers will include applicable taxes where required by law.

Any additional shipping fees or other applicable charges will be disclosed before the purchase is completed.

We reserve the right to change product prices at any time. However, price changes will not affect orders already accepted at the agreed price.

Payments are processed through available third-party payment service providers.

By completing a purchase, you confirm that you are authorized to use the selected payment method.

5. ORDER PLACEMENT AND CONFIRMATION

When placing an order, you are responsible for providing accurate and complete information, including:

  • Full name

  • Email address

  • Delivery address

  • Phone number, where required for delivery

  • Payment information

After submitting your order, you will receive an order confirmation email.

We may contact you if additional information is needed to process your order.

If we are unable to fulfill an accepted order, we will inform you and provide an appropriate refund in accordance with applicable law.

We reserve the right to reject orders before acceptance for legitimate reasons, such as product unavailability, suspected fraud, or obvious pricing errors.

6. SHIPPING AND DELIVERY

Gavella works with fulfillment and logistics partners to process and deliver customer orders.

Estimated Order Processing Time: 1–3 business days.

Estimated Delivery Time to Finland: 7–12 business days after dispatch.

Estimated Total Delivery Time: 8–15 business days.

These estimates may vary depending on product availability, shipping destination, customs processing, carrier operations, and other circumstances.

Unless otherwise agreed, goods must be delivered within the period required by applicable consumer law.

If delivery is delayed, customers retain their statutory rights, including applicable rights to request delivery within an additional reasonable period or cancel the purchase.

For more information, please refer to our Shipping Policy.

7. INTERNATIONAL FULFILLMENT

Some Gavella products may be shipped directly from international suppliers or fulfillment warehouses located outside Finland or the European Union.

We work with external fulfillment partners to arrange order processing and delivery.

International shipments may be subject to customs inspections, transportation procedures, and additional delivery processing.

Applicable import charges and taxes will be handled or disclosed in accordance with the arrangements presented at checkout and applicable law.

Gavella remains responsible for fulfilling its obligations as the seller, regardless of whether an external fulfillment partner handles shipment.

8. RETURNS AND RIGHT OF WITHDRAWAL

Consumers purchasing online generally have the right to withdraw from a purchase within 14 calendar days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, customers must notify Gavella of their decision to withdraw before the withdrawal period expires.

After notifying us, customers generally have an additional 14 calendar days to return the goods.

Customers may be responsible for the direct cost of returning goods where this has been properly disclosed before purchase and is permitted by applicable law.

Some returns may need to be sent to an international fulfillment or return facility, including a facility in China.

For valid withdrawals, refunds are processed according to applicable consumer protection laws.

Certain products may be exempt from the statutory withdrawal right where a legally recognized exception applies.

Please review our Return & Refund Policy for complete details.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged, defective, incorrect, or otherwise non-conforming product, please contact our customer support team.

Depending on the circumstances and applicable consumer law, you may be entitled to:

  • Repair

  • Replacement

  • Price reduction

  • Refund

We may request relevant information or photographs to help investigate the issue, but unreasonable administrative requirements will not be used to restrict statutory consumer rights.

Gavella will cover costs that the seller is legally required to bear when remedying non-conforming goods.

10. ORDER CANCELLATIONS

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We will make reasonable efforts to stop the fulfillment process.

Once an order has entered shipping, cancellation before delivery may not always be operationally possible.

However, this does not affect your applicable statutory withdrawal rights.

11. REFUNDS

Refunds will be processed in accordance with our Return & Refund Policy and applicable consumer protection legislation.

For valid withdrawals, reimbursement will be made without undue delay and within the legally required period.

Where permitted by law, reimbursement may be withheld until returned goods have been received or evidence of their dispatch has been provided.

Refunds are generally issued through the original payment method unless otherwise expressly agreed.

Any applicable deductions or exclusions will be handled according to consumer protection laws.

12. PROMOTIONS AND DISCOUNTS

Gavella may occasionally offer:

  • Promotional discounts

  • Limited-time offers

  • Special product bundles

  • Free shipping promotions

  • Discount codes

Promotional offers may be subject to specific eligibility requirements, expiration dates, or usage limitations.

Any material restrictions will be disclosed with the relevant offer.

We reserve the right to modify or discontinue promotions prospectively, without affecting completed purchases or mandatory consumer rights.

13. INTELLECTUAL PROPERTY

All content published on the Gavella website, including text, branding, graphics, logos, and original website materials, is owned by Gavella or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except where permitted by applicable law.

Product names, trademarks, and third-party materials remain the property of their respective owners.

14. THIRD-PARTY SERVICES

Our website may use third-party platforms and services to support operations.

These may include:

  • Shopify for e-commerce operations and order management

  • Funnelish for sales funnels and checkout experiences

  • Payment processing providers

  • Shipping and fulfillment companies

  • Analytics and advertising services

Third-party providers may operate under their own terms and privacy policies.

However, using third-party services does not remove Gavella's obligations to customers under applicable consumer law.

15. PRIVACY AND PERSONAL INFORMATION

We respect your privacy and handle personal information in accordance with applicable data protection legislation, including the GDPR where applicable.

Personal information may be collected and processed for:

  • Order fulfillment

  • Payment processing

  • Customer support

  • Shipping and delivery

  • Fraud prevention

  • Legal compliance

  • Marketing and analytics where legally permitted

For more information, please review our Privacy Policy.

16. WEBSITE AVAILABILITY

We aim to maintain a secure and functional website.

However, temporary interruptions may occur due to maintenance, technical issues, system updates, or circumstances beyond our reasonable control.

We may update website features and functionality when necessary.

Nothing in this section excludes liability or remedies that cannot legally be excluded.

17. LIMITATION OF LIABILITY

Gavella is responsible for its obligations under applicable law and the purchase contract.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control where liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot be excluded under applicable law.

Your mandatory consumer rights remain fully protected.

18. FORCE MAJEURE

Gavella may experience disruptions caused by events outside its reasonable control, including:

  • Natural disasters

  • Severe weather

  • Transportation disruptions

  • Government restrictions

  • Major logistics interruptions

  • Other extraordinary circumstances

We will take reasonable steps to minimize disruption and communicate significant delivery issues.

This section does not remove any rights or remedies available to consumers under applicable law.

19. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws applicable to the business operating Gavella, subject to mandatory consumer protection provisions.

If you are a consumer residing in Finland or another EU member state, you retain the protection of mandatory consumer laws applicable to your country of habitual residence.

If a dispute arises, we encourage you to contact our customer support team first so we can attempt to resolve the matter.

Consumers in Finland may seek assistance from Finnish Consumer Advisory Services and, where appropriate, refer eligible disputes to the Consumer Disputes Board.

Nothing in these Terms restricts your rights to pursue remedies through competent courts or consumer protection authorities.

20. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our operations, services, or applicable legal requirements.

Updated Terms will be published on this page with a revised "Last Updated" date.

Changes will not retroactively alter the contractual rights and obligations associated with completed purchases without a valid legal basis.

21. CONTACT INFORMATION

If you have questions 

about these Terms and Conditions, your order, or our services, please contact us.

Store Name: Gavella

Website: https://gavellafi.com

Customer Support Email: support.gavella@gmail.com

Legal Business Name: [Insert registered business or sole trader name]

Business Address: [Insert business contact address]

Business Registration Details: [Insert applicable registration number, if required]

Our customer support team aims to respond within 1–3 business days.

Thank you for shopping with Gavella. We appreciate your trust and support.