SHIPPING POLICY

Last Updated: October 14, 2026

At Gavella, we are committed to providing a smooth, reliable, and transparent shopping experience.

We understand how exciting it is to receive your order, which is why we work with our fulfillment and shipping partners to ensure your purchases are processed and delivered as efficiently as possible.

Below you'll find important information about our order processing, shipping times, tracking, and delivery conditions.

1. ORDER PROCESSING TIME

Once your order has been successfully placed and payment has been confirmed, our fulfillment team begins preparing it for shipment.

Estimated Processing Time: 1–3 business days

Please note:

• Orders are generally processed Monday through Friday, excluding public holidays.

• Orders placed during weekends or holidays may require additional processing time.

• During promotional periods or periods of high demand, processing may take longer.

• Once your order has been dispatched, you may receive a shipping confirmation email with tracking information.

Processing time refers to the time required to prepare your order before it is handed over to the shipping carrier.

2. ESTIMATED DELIVERY TIMES

We aim to deliver orders as quickly and efficiently as possible.

Estimated Delivery Time to Finland: 7–12 business days after dispatch

Estimated Total Delivery Time: 8–15 business days, including order processing.

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on:

• Shipping destination

• Carrier operations

• Customs clearance

• Public holidays

• Weather conditions

• Seasonal shipping demand

• Other circumstances outside our reasonable control

Any delivery estimate displayed at checkout or in your order confirmation should be reviewed alongside this policy.

If your order experiences an unexpected delay, please contact our customer support team for assistance.

3. SHIPPING COSTS

Shipping fees, if applicable, are displayed during checkout before you complete your purchase.

The total shipping cost may depend on your delivery location, order contents, and any active shipping promotions.

If free shipping is offered, this will be clearly indicated on the relevant product page or at checkout.

You will have the opportunity to review the applicable shipping charges before confirming your order.

4. ORDER CONFIRMATION AND TRACKING

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been shipped, tracking information will be provided where available.

Please allow approximately 24–72 hours after dispatch for tracking updates to appear in the carrier's system.

Tracking information may not update continuously while a package is moving between international logistics facilities.

If you have questions about your tracking information, our customer support team will be happy to assist.

5. INTERNATIONAL SHIPPING AND FULFILLMENT

Gavella works with international suppliers, fulfillment facilities, and logistics partners to provide our customers with a variety of products.

Depending on the product and availability, your order may be dispatched from a warehouse outside Finland or the European Union.

As a result, some orders may be subject to international transportation and customs procedures.

Where applicable, customs duties, import taxes, and other mandatory charges will be handled or disclosed in accordance with applicable laws and the shipping arrangements presented at checkout.

Any additional charges payable by the customer must be clearly disclosed where legally required.

6. MULTIPLE ITEMS AND SEPARATE SHIPMENTS

If your order contains multiple products, items may occasionally be dispatched separately due to warehouse availability or fulfillment arrangements.

This means your products may arrive in different packages and on different dates.

Where separate tracking numbers are available, these may be provided individually.

Receiving one package does not necessarily mean your entire order has been delivered.

If you believe part of your order is missing, please contact us so we can investigate.

7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information during checkout.

Please carefully review your:

• Full name

• Street address and building details

• Postal code

• City and country

• Phone number and email address

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update your shipping information before dispatch. However, changes cannot always be guaranteed once an order has entered fulfillment or shipping.

If a package is returned because of incorrect or incomplete information, we will contact you to discuss the available redelivery or refund options, consistent with applicable consumer law.

8. SHIPPING DELAYS

Although we work to meet estimated delivery times, occasional delays may occur.

Possible causes include:

• Customs inspections

• International transportation disruptions

• Carrier delays

• Severe weather

• Public holidays

• Unexpected fulfillment issues

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will review the tracking information and work with the relevant shipping partner to investigate.

Delivery delays do not remove any statutory rights you may have under applicable consumer protection laws.

9. LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please:

1. Verify the delivery address in your order confirmation.

2. Check your mailbox, parcel locker, reception area, or other designated delivery location.

3. Contact the shipping carrier for additional delivery details.

4. Contact Gavella customer support if the package remains missing.

We will assist in investigating the delivery status with the relevant shipping provider.

If an order is confirmed lost before delivery, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

10. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you purchased, please contact our customer support team as soon as reasonably possible.

To help us investigate efficiently, please provide:

• Your order number

• A description of the issue

• Clear photographs of the affected product, if available

• Photographs of the packaging or shipping label, where relevant

Our team will review the information and explain the next steps.

Your statutory rights regarding defective, damaged, or incorrectly supplied goods remain unaffected.

11. RETURNS AND RETURN SHIPPING

If you wish to return a product, please contact our customer support team and refer to our Return & Refund Policy for detailed instructions.

Depending on the product and fulfillment arrangement, approved returns may need to be sent to an international return facility, including a supplier warehouse in China.

International return shipping may involve longer transit times and additional costs.

For eligible change-of-mind returns, customers may be responsible for direct return shipping costs where this has been properly disclosed before purchase and is permitted by applicable law.

Where a product is defective, incorrect, or otherwise non-conforming, applicable consumer protection rights take precedence over ordinary return shipping conditions.

Please do not send a return package before receiving the appropriate return instructions from our support team.

For full details, please review our Return & Refund Policy.

12. CUSTOMER SUPPORT

If you have any questions about shipping, delivery, or your order, please contact us.

Store: Gavella

Website: https://gavellafi.com

Email: support.gavella@gmail.com

When contacting us, please include your order number so we can assist you more efficiently.

We aim to respond to customer inquiries within 1–3 business days.

13. CHANGES TO THIS SHIPPING POLICY

Gavella reserves the right to update this Shipping Policy to reflect changes in our delivery services, fulfillment operations, or applicable legal requirements.

Updates will be published on this page with a revised effective date.

Any changes will be applied consistently with applicable consumer rights and the terms agreed upon at the time of purchase.

Thank you for shopping with Gavella. We appreciate your trust and look forward to delivering your order!